Ramah Al Balawi

601 S Morgan St · Chicago, IL 60607 · ·

I am [CV] a PhD Candidate at Information & Decision Sciences Department at College of Business Administration, University of Illinois at Chicago (UIC). My dissertation committee is Dr. Yuheng Hu.

My current research aims to understand the importance of digital technology platforms for customer complaint management to design and implement of customer service strategies that align with the brand goals of increasing customers engagement and enhancing brand image. In addition, my research aims to uncover the various societal, economic, and environmental impacts of these digital technology platforms.

Work In Progress

Ramah Al Balawi, Yuheng Hu, Liangfei Qiu. Brand Crisis and Customer Relationship Management on Social Media: A Natural Experiment from Airline Industry, Information Systems Research [Major Revision for 3rd Round].

Ramah Al Balawi, Yuheng Hu, Liangfei Qiu. The Impact of Length Limit on Consumer Com- plaint Behavior and Handling, Writing manuscript. Being prepared for submission at Information Systems Research.

Ecem Basak, Ramah Al Balawi, Sorouralsadat Fatemi, Ali Tafti. When Crisis Hits: Bike- Sharing Platforms amid the Covid-19 Pandemic, Being prepared for submission at PlosOne.

Ecem Basak, Ramah Al Balawi, Ali Tafti. Online Social Networks, the Influence of Structural Social Capital, and Regional Innovation: Empirical Evidence Using United States County-Level Data, Analysis Completed.

Conference Papers and Presentations

Ramah Al Balawi, Ecem Basak, Ali Tafti, Mary Beth Watson-Manheim (2020). Ride-Sharing Services and Environmental Sustainability: An Empirical Investigation of Uber Entry and Gas Emissions, Americas Conference on Information Systems (AMCIS), Virtual.

Ramah Al Balawi, Ecem Basak, Ali Tafti, Mary Beth Watson-Manheim (2020). Ride-Sharing Services and Environmental Sustainability: An Empirical Investigation of Uber Entry and Gas Emissions, The 15th Winter Conference on Business Analytics (WCBA), Snowbird, UT.

Ecem Basak, Ramah Al Balawi, Ali Tafti (2020). The Value of Inter-Regional Online Social Relationships: How Does It Foster Regional Innovation Performance?, The 15th Winter Conference on Business Analytics (WCBA), Snowbird, UT.

Ramah Al Balawi, Yuheng Hu, Liangfei Qiu (2019). Brand Crisis and Customer Relationship Management on Social Media: A Natural Experiment from Airline Industry, 2019 INFORMS Annual Meeting, Seattle, WA.

Ramah Al Balawi, Yuheng Hu, Liangfei Qiu (2018). Brand Crisis and Customer Relationship Management on Social Media: A Natural Experiment from Airline Industry, INFORMS Conference on Information Systems and Technology (CIST), Phoenix, AZ.

Ramah Al Balawi, Yuheng Hu (2018). Social CRM and Brand Crisis: A Natural Experiment from Airline Industry, Production and Operations Management Society (POMS) 29th Annual Conference, Houston, TX.

Teaching Interests

  • Business Analytics
  • Business Programming
  • Programming for Data Science
  • Data Mining
  • Social Network Analytics
  • Business Systems Analysis and Design Business Statistics
  • Management Information Systems

Research Interests

Topics
  • Social Media Analysis
  • Organizational Frontline Analytics
  • Sharing Economy
Methodologies
  • Text Mining
  • Econometrics
  • Causal Inference

Education

University of Illinois at Chicago

Ph.D. Management Information systems
May 2022 (Expected)

The George Washington University

MS Information Systems Technology
May 2015

King Saud University

BSc in Information Technology, First Class Honors
July 2009